# New Dialogue AI

> Sovereign AI platform for regulated enterprises and government. New Dialogue deploys inside the customer's own cloud tenancy (AWS or Azure) or on-premise, indexes their documents and connected systems, and answers questions in natural language with cited sources. It supports commercial models from Anthropic, Mistral and OpenAI via Amazon Bedrock as well as open-source and open-weight models, so customers can use frontier models without their data leaving their own tenancy or reaching the model vendor. Customer data is not used for training. Non-technical users build AI agents without writing code.

Used for internal knowledge access, public-facing chatbots, and task automation in organisations that cannot send data to public AI APIs. Trialled by Australian government agencies including the Country Fire Service of South Australia.

## Proof

- [CFS case study](https://www.newdialogue.com/company/case-studies): The Country Fire Service of South Australia deployed New Dialogue AI as a public-facing fire safety chatbot on the CFS website. It ran on SAFECOM-managed AWS infrastructure (g5.12xlarge, 4 GPUs, 96GB GPU memory) inside an isolated environment with no third-party infrastructure sharing. The pilot handled over 600 public queries, answered in real time from a controlled fire prevention and safety dataset via RAG.

## What it does

- [Overview](https://www.newdialogue.com/platform/overview): Drag and drop documents, policies, contracts, reports and wikis. Content is indexed and queried in natural language. Answers cite their sources. Saved outputs can be pushed to Slack, Teams or email, and routed to 7,000+ applications through Zapier.
- [Private AI](https://www.newdialogue.com/platform/private-ai): Deployment inside the customer's own tenancy, data residency, and the sovereignty architecture.
- [AI Chat](https://www.newdialogue.com/platform/ai-chat): Embeddable chat for intranets, public websites, customer portals and extranets. This is what CFS deployed.
- [Mobile](https://www.newdialogue.com/platform/mobile): iOS and Android apps with hybrid orchestration — light tasks run on device, heavier reasoning routes to the sovereign backend.
- [Integrations](https://www.newdialogue.com/platform/integrations): Microsoft SharePoint and Teams, Google Workspace, Slack, Xero, and Zapier.
- [Agents](https://www.newdialogue.com/agent/hr-agent): Pre-built agent patterns for HR, sales, support, operations, customer service and finance. No-code configuration.

## Who it's for

Organisations in regulated sectors that need AI grounded in internal knowledge without exposing that knowledge to public model providers. Government and emergency services, healthcare, financial services, legal, and enterprises with data residency obligations.

## Practical details

- [Pricing](https://www.newdialogue.com/pricing): Listed pricing covers the SaaS offering. The Enterprise offering is functionally identical and differs only in being deployed into the customer's own cloud tenancy. Enterprise pricing is quoted on request.
- [Free trial](https://www.newdialogue.com/free-trial): 7 days, full platform access. Organisational email address required. All uploaded content and the account itself are permanently deleted at the end of the trial.
- Models are not trained on customer data by default. Fine-tuning on customer data is available on request only.

## Company

- [About](https://www.newdialogue.com/company/about)
- [AI Safety](https://www.newdialogue.com/company/ai-safety)
- [Contact](https://www.newdialogue.com/company/contact-us)
- [Blog](https://www.newdialogue.com/blog)
- [Privacy Policy](https://www.newdialogue.com/company/privacy-policy)
- [Terms of Service](https://www.newdialogue.com/company/terms-of-service)