Artificial intelligence is shaking the ground of customer support, replacing traditional chatbots by providing contextually relevant responses. It’s a huge win for both customers and companies because of its efficiency and accuracy in enquiry resolution in real-time.
Who likes having to repeat their inquiry multiple times? Certainly not your customers and it’s a huge drain on your service agents. New Dialogue customer service AI is a game changer, because it independently handles your customers queries. Curious?
New Dialogue's Customer Service Agent AI brings a fresh approach. Upload your files, and it will analyze them to provide direct responses to your customers queries. New Dialogue engages in coherent and accurate conversations with customers via chat, resolving their inquiries quickly. Plus, it assists and takes the load off of your other customer support teams so they can tend to more complex customer inquiries.
Improve your customer conversations with New Dialogue’s Support Chat AI. It not only comprehends your customers' questions but also extracts the most relevant information from your content. Giving your customers responses that are not only natural but also contextually accurate, leading to faster issue resolution. The best part? Your customers feel like they're chatting with a real person. New Dialogue employs a human conversational tone, delivering spot-on answers. That's just one of the things that sets New Dialogue apart.
New Dialogue will handle a large volume of queries, so it scales when you have the largest volume of inbound inquiries. From 1 query to 1000’s of queries concurrently, it delivers customer service teams and customers with timely issue resolution. This means you can achieve the right balance between using AI and a customer support workforce even during peak inquiry times and be more efficient.
New Dialogue AI chat adapts to a wide range of customer scenarios, allowing your customers to conveniently resolve common issues without having to engage with a representative. What makes New Dialogue unique is its remarkable speed – it swiftly analyzes and understands your company's processes, policies, and typical customer inquiries you upload to it, and New Dialogue will resolve queries that match your operational standards, tone and brand. The end result is that your customers leave the interaction feeling satisfied rather than frustrated. Additionally, your operations can function more effectively, knowing that the AI consistently delivers helpful outcomes for customers.
With dynamic document delivery, New Dialogue AI takes your customer support to the next level. If your industry deals with complex products or services requiring instant support, New Dialogue is the solution.
It goes beyond responding with answers by sharing relevant documents, perfect for industries like technology, manufacturing, and government services. Just chat about your inquiry in the chat box, and New Dialogue swiftly understands, providing both answers and source documents so that your customers or partners can dig deeper in the source document. It's your key to efficient issue resolution and enhanced support for your suppliers and customers.
New Dialogue is in your customer service team's corner. Deliver quick, clear responses to your customers in seconds—it's that fast. Fast responses are great, but what’s better is when those responses are natural and in a helpful conversational tone, and that is exactly what New Dialogue does.
Natural Language Processing (NLP) technology is the fuel behind New Dialogue. It's what makes it so fast at understanding and analyzing queries. New Dialogue is ready to make a difference in your efficiency.
Your customers speak multiple languages. Want to deliver inclusive customer service. No problem! New Dialogue AI flexes its linguistic skills, allowing your customers to resolve their queries in dozens of languages in a snap. It will translate customer queries and provide answers right away. New Dialogue instantly scales and adapts to your needs, whether your customers are locally diverse or you want to grow your business beyond your borders. Now, you can support them every step of the way.
Ready to take your customer support to new heights?
Dive into a Free 7-day trial of New Dialogue AI.
Simply upload your support documents, and try out New Dialogue to see how it will benefit you.
No more waiting, no more frustrated customers—just efficient and good support.
New Dialogue AI not only supports your support operations but also runs smoother. It plays a crucial role as a dynamic collaborator for your customer service agents. Your customer service teams will engage with New Dialogue to guide them through procedures or confirm critical information. Its collaborative approach means your customer support agents receive real-time assistance, giving them a streamlined and rapid support environment that they can depend on.
Customer Support and Service Teams can ask questions in New Dialogue and receive fast, clear-cut answers. From customer inquiries or clarifications on service policies. New Dialogue gives agents the information they need. No delays Just responsiveness.
How often do your customer service agents face challenging customer problems? Like everyday! New Dialogue AI assists your agents when they need tricky, on-the-spot decision support. Agents simply enter the query, and New Dialogue will analyze your information to provide suggested next steps based on previous history or your operating processes. This puts less stress on your agents, and they can feel confident that they are making informed decisions based on your standard operating processes. The result is a higher percentage of customer concerns that get addressed and resolved.
Open up continuous learning for your customer service teams with New Dialogue AI. It’s versatility not only enhances your customer support but also gives your teams an ideal training solution. It helps your agents get answers to any questions, fostering ongoing learning and boosting their confidence. New Dialogue's AI analyzes your content, ensuring that its responses align with your operations and customer care standards. It’s a comprehensive solution to help your teams improve their skills.
Collaboration among your customer support agents is fully supported through New Dialogue. It integrates with your favorite messaging apps, which your agents commonly use, so that they can share, discuss, and clarify the responses easily with other team members.
Worried about customer data privacy?
New Dialogue AI prioritizes your privacy, placing you in control of your content and delivering responses that are derived solely from the information you authorize.
Deploy New Dialogue AI to your cloud tenancy for total control over your content, prompts, and generated outcomes. Operating on Retrieval Augmented Generation (RAG), it guarantees responses originate exclusively from the information you permit it to access.
Learn more about How it Works.
Yes, you can get started with our free 7-day trial today!
Simply click 'Free Trial' at the top of this page to set up your account.
Once you're in, just drag and drop your documents into the Files window.
During the trial, you'll have around 500MB of space, which should be enough for about 100 documents. Once your documents are uploaded, start chatting securely with our AI using your files.
For a step-by-step guide on using New Dialogue AI with your content, check out our 'How It Works' section.
